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wolfdenlacrosseAsked on February 5, 2018 at 11:17 AM
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Richie JotForm SupportReplied on February 5, 2018 at 11:54 AM
I have checked your account and you have an active subscription but it is scheduled for a downgrade on 02-18-2018.
Just to confirm, do you want to delete your account?
We'll wait for your reply.
Thank you.
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wolfdenlacrosseReplied on February 5, 2018 at 1:43 PMYes, please delete our account. Thanks!
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Richie JotForm SupportReplied on February 5, 2018 at 1:58 PM
As I double check your account, it seems you're using Paypal for your payment method. Unfortunately, you can only cancel your own subscription through Paypal.
Kindly follow this guide.-How-Can-I-Cancel-My-PayPal-Subscription
After cancelling your subscription let us know.
Thank you.