I'd like to cancel my account please

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    wolfdenlacrosse
    Asked on February 05, 2018 at 11:17 AM
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    Richie_P
    Answered on February 05, 2018 at 11:54 AM

    I have checked your account and you have an active subscription but it is scheduled for a downgrade on 02-18-2018.

    Just to confirm, do you want to delete your account?

    We'll wait for your reply.

    Thank you.

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    wolfdenlacrosse
    Answered on February 05, 2018 at 01:43 PM
    Yes, please delete our account. Thanks!
    ...
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    Richie_P
    Answered on February 05, 2018 at 01:58 PM

    As I double check your account, it seems you're using Paypal for your payment method. Unfortunately, you can only cancel your own subscription through Paypal.

    Kindly follow this guide.-How-Can-I-Cancel-My-PayPal-Subscription

    After cancelling your subscription let us know.

    Thank you.