- wolfdenlacrosseAsked on February 05, 2018 at 11:17 AM
- JotForm SupportRichie_PAnswered on February 05, 2018 at 11:54 AM
I have checked your account and you have an active subscription but it is scheduled for a downgrade on 02-18-2018.
Just to confirm, do you want to delete your account?
We'll wait for your reply.
- wolfdenlacrosseAnswered on February 05, 2018 at 01:43 PMYes, please delete our account. Thanks!
- JotForm SupportRichie_PAnswered on February 05, 2018 at 01:58 PM
As I double check your account, it seems you're using Paypal for your payment method. Unfortunately, you can only cancel your own subscription through Paypal.
Kindly follow this guide.-How-Can-I-Cancel-My-PayPal-Subscription
After cancelling your subscription let us know.