Unrequire a field if another field is filled

A portion of my form requests the user to either

- share the link to a policy (using a textbox) or

- Upload a document for the policy

Now I need them to provide at least one of these options, so both are set to required by me.

How do I use conditionals, so that whichever one of them is filled first, the other one becomes unrequired

I attached a screenshot of what I did that fails

Hi Nana_Kwabena,

Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Nana_Kwabena,

Thanks for patiently waiting. I have provided an easy workaround that you can follow. Let me show you how:

1. In your Form Builder, select your single-choice element (Policy) and click the Condition icon.
2. Next, hover on the condition that Requires Multiple fields, click on the Gear Icon, and then click on Disable.

Now, we need to add a condition to require only the field that was first filled in:

1. In your Form Builder, select again your single-choice element and click on the Condition icon.
2. Next, click the Add Condition button, and select the Enable/Require/Mask Field.
3. Enter the following details:
4. IF: Credits and Return Policy (Online)
5. STATE: Is Filled
6. DO: Don't Require
7. FIELD: Credits and return policy (Document)
8. Hit on Save to update changes in the condition.

That's it! Test your form, and you will see that the other field will not be required if any of the fields were filled in first. Check out my screencast below:

You can also check out this guide on How to Conditionally Change a Field to Required.

Give it a try and let us know how it goes.

The suggestion works!
Thank you so much.