Why Can't I Clone Forms

  • Profile Image
    ealtemare
    Asked on February 07, 2018 at 12:11 PM

    Hi!


    I have always been able to clone forms to create new ones, but now when I click on clone form, nothing happens.


    Thanks!

    Erin

  • Profile Image
    Adrian
    Answered on February 07, 2018 at 01:08 PM

    That is because you have reached the limit of 5 forms which is the limit for FREE accounts.

    Please delete or disable any forms that you might not need and you will be able to clone forms.

    Help Article: How to Enable/Disable a Form

    Thank you.

  • Profile Image
    ealtemare
    Answered on February 07, 2018 at 01:43 PM
    Hi,
    We have a paid account. It's the $9.95 monthly version.
    ...
  • Profile Image
    Adrian
    Answered on February 07, 2018 at 01:50 PM

    I see no payment history for the account with the username ealtemare.

    Maybe you meant for another account. The user vnixon has shared some forms with your account. That user is on a paid plan (PREMIUM $9.95/month).

    I can also see that you have already disabled two forms and created another one.


    Let us know if you need further help.

  • Profile Image
    ealtemare
    Answered on February 07, 2018 at 02:43 PM
    Hi!
    Yes, that is the correct account. Thanks!
    Erin
    Erin Altemare
    Manager, Marketing Communications
    Cranel, Inc.
    Cranel Imaging / ISOdx / Versitec
    8999 Gemini Parkway / Columbus, OH 43240
    p: 614.318.4235 / f: 614.431.8388 / c: 614.425.5864
    email: ealtemare@cranel.com
    cranelimaging.com / isodxsolutions.com / versitec.com
    ...