We are no longer receiving email notification when the form is submitted

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    jefferymason
    Asked on February 08, 2018 at 10:39 AM

    I checked the bounce list and didn't find an issues. Please advise on how to fix this issue. 

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    BJoanna
    Answered on February 08, 2018 at 12:05 PM

    The form you provided has 3 Email Notifications (all are conditional) and 60 Autoresponder email (almost all of them are conditional). You also set 62 conditions for your emails. 

    Which email address is not receiving the emails? 

    I checked the email history logs and all emails were sent successfully. You can also check the email logs. 

    How to View All Your Form Email History

    I noticed that you tested the emails using a "Test Email" button. Please note that this will always send an email to the email address of your account. You have to make an actual submission to properly test your form.

    I would also suggest you to check your spam folder and if there are emails coming from @jotform mark them as not spam. 

    If emails are not there and you are still not receiving the emails, please double check your conditions and make sure that they are set correctly. 

    If the issue still persists, tell us which emails are not receiving the emails and tell us which conditions on your form should send the emails to those email addresses. 

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    BJoanna
    Answered on February 08, 2018 at 12:38 PM

    @jefferymason

    Sorry for the reply some other user posted. I deleted the reply and I set this thread to private. 

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    jefferymason
    Answered on February 08, 2018 at 01:36 PM

    They following email addresses are the ones we're having issues with: masonje@tulsaschools.org, ollarwi@tulsaschools.org, and smithkr2@tulsaschools.org. It's with the first Submit button. When you choose a person and click submit, that person is no longer receiving email notifications. 

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    david
    Answered on February 08, 2018 at 02:41 PM

    The last few submissions to each of those addresses do look to have sent successfully.  Do you know which submissions those addresses should have received emails for but did not?  If so, check the conditional emails to ensure the conditions would have been met.  If everything looks in order, let us know which submissions and we will have a look.

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    jefferymason
    Answered on February 08, 2018 at 02:53 PM

    The conditions are not being met for masonje@tulsaschools.org, ollarwi@tulsaschools.org, and smithkr2@tulsaschools.org. Our SPAM folders are empty. 

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    jefferymason
    Answered on February 08, 2018 at 03:17 PM

    I figured it out. Our system is blocking emails from JotForm. I can fix that from my end.


    Thank You.

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    david
    Answered on February 08, 2018 at 03:46 PM

    Glad you were able to get things sorted.  Our logs did not show anything that was failing on our end so that would definitely make sense.