Account and IP blocked

  • Jacques
    Asked on April 11, 2024 at 1:25 PM

    Hello,

    I'm testing the Jotform platform as a potential workflow management tool for our business.

    I've built two forms, however now my IP is blocked. Which I don't understand why?

    Please advise on a way forward, as I do think I will be making use of it.


    Thanks

    Jacques

  • Ylli JotForm Support
    Replied on April 11, 2024 at 1:49 PM

    Hello Jacques,

    Thanks for contacting Jotform Support. Your account is suspended due to the form Withdrawal Benefits getting flagged for providing Fake Services. Such forms violate our Terms of Use. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #13805671 as your subject and we’ll let you know about the status of your account after we’ve done a thorough review of them.

 
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