SUSPENSION - HOW DO I CHANGE FORMS IF I CANNOT ACCESS?

  • JASON BRINK
    Asked on April 13, 2024 at 12:09 PM

    Looks like I need to remove the Credit card collectioon from a few forms, no problem I didnt know I couldnt do that. But how do I access the forms to change?

    Jotform Thread 13861231 Screenshot
  • Haseeb JotForm Support
    Replied on April 13, 2024 at 1:14 PM

    Hi Jason,

    Thanks for reaching out to Jotform Support. I have forwarded this to the relevant team. We will circle back to you on this thread once we have an update from them.

    Meanwhile, if you have any further questions, you can let us know.

  • Haseeb JotForm Support
    Replied on April 15, 2024 at 9:38 AM

    Hi Jason,

    Thanks for waiting patiently. I just got an update from our team. We have deleted the offending fields and reinstated your account. Can you please check and confirm? You can also check our guide on how to better understand your account usage and limits.

    Give it a try and let us know if you need any help.