When does the start counting before draft gets deleted?

  • Ritu_Tandon
    Asked on April 15, 2024 at 3:40 AM
    Question #2: I understand that drafts are deleted after 2 months. When does that clock start counting? From the very first time a user saves their work-in-progress? or is is from the MOST RECENT date that they saved their work (in other words, after 2 months of inactivity)?
  • Israel JotForm Support
    Replied on April 15, 2024 at 3:45 AM

    Hi Ritu_Tandon,

    Thanks for reaching out to Jotform Support. Please note that the default time duration where you can access the saved draft is 3 months and the start count of the draft before it gets deleted is from the day when the first draft is submitted.

    Reach out again if you have any other questions.


  • Ritu_Tandon
    Replied on April 15, 2024 at 12:09 PM

    3 months? All of the Jotform pages indicate that it's 2 months, like this one:
    https://www.jotform.com/help/753-how-to-view-incomplete-submissions-in-jotform-tables/

    "Drafts not submitted within 2 months will be automatically deleted"

    Please confirm. Thanks.

    Leslie


  • Israel JotForm Support
    Replied on April 15, 2024 at 12:17 PM

    Hi Ritu_Tandon,

    Thanks for getting back to us. I'm sorry for the confusion, it seems that this has been updated to 2 months, which means all drafts that have not submitted within 2 months will be automatically deleted.

    Reach out again if you have any other questions.

 
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