Unable to reorder conditions

  • PensacolaMESSHall
    Asked on April 15, 2024 at 7:12 AM

    I am unable to drag the order of my conditions. I have seen that others have had trouble, too. I get the 4 direction arrow when I have my mouse over the left side, but it just highlights the condition above when I click and drag. Based on a recommendation to someone else, I tried Chrome Incognito but still no luck. I am using the most up-to-date Chrome.

    Thanks.

  • Christopher JotForm Support
    Replied on April 15, 2024 at 9:18 AM

    Hi Megan,

    Thanks for reaching out to Jotform Support. I have cloned this form and tested it on my end, and I was able to rearrange the conditions without any issues, as shown in the screen recording.

    Unable to reorder conditions Image 1 Screenshot 30

    Could you try opening your browser console log and then try to rearrange the conditional logic? Here's how to do it:

    1. Click the right mouse button.

    2. Select Inspect.

    3. Go to Console.

    Unable to reorder conditions Image 2 Screenshot 41

    We also have a guide about How to Get a Console Report from Most Common Browsers that you can check out.

    Give it a try and let us know how it goes.