Account Application Form

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    Asked on February 19, 2018 at 12:11 PM

    Hi need to create an account application form which requires me to ask the customer for their bank details, is that something you will allow? I do not need to take payment just need to gather their bank account and sort code details along with other info such as how long they have been trading, company number, VAT number etc. I started using WuFoo and they say that breaks their terms & conditions so looking to buy the service from you instead - if you allow it.

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    Answered on February 19, 2018 at 01:12 PM

    It is also against our Terms of Use to collect banking info. They cannot be collected nor stored on plain text fields. However, these are the following exceptions to storing bank accounts info on plain text fields:

    - If you send a proof that your business is related to: MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like. 

    In such case, collecting bank accounts can be allowed and it's not illegal. 

    However, many phishers will still use our form builder to steal this very sensitive information and there is no guarantee that your forms won't be marked as suspicious by our system, especially if the account is on free status.

    In the case of your business being in mentioned legal businesses above, we advise to build the form to gather this info , but a signature field must be added, so your clients will be signing to be in agreement with providing such information.

    How to Add an E-Signature to Your Form

    To make this to work, your account must be on paid status, so the automated system will mark it still high, but won't be automatically suspended, and our Form Reviewers Team (who are in charge of manually checking forms on paid accounts) would set the form as an exception. Otherwise, the system will mark suspicious and suspend all forms on free accounts.