Can you send me my access code

  • kathiedalgleish
    Asked on April 15, 2024 at 10:34 AM

    I did not write my access code down. Can you send it to me?

  • Shane JotForm Support
    Replied on April 15, 2024 at 11:06 AM

    Hi Kathie,

    Thanks for reaching out to Jotform Support. Please know that we don't keep the access codes of the users. However, can you clarify which access code you are referring to? I checked your forms, and didn't find any of them that requires an access code or password to access.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • kathiedalgleish
    Replied on April 16, 2024 at 10:28 AM

    I need the BNY Mellon JotForm encrypted but I do not have my access code. Is there a way to change the access code?

  • Shane JotForm Support
    Replied on April 16, 2024 at 10:41 AM

    Hi Kathie,

    Thanks for getting back to us. Unfortunately, the encrypted submission data is lost forever once the access code is lost, since it's not possible to retrieve or change it. You can check out this related guide on What Happens if You Forget Your Access Code.

    Reach out again if you have any other questions.

 
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