Unable to Login through the App.

The log in option is not visible on the screen and I cannot scroll. This is frustrating!

Hi Nate, 

Thanks for reaching out to Jotform Support. I'm sorry that this is happening to you. You can click on this link here to directly get to login page from any device. If you are already logged in then you'll see the MyForms page using the same above. Can you take a screenshot of what's happening and share it with our Support Forum so that I can have a better idea of what's going on and help you with this? This guide will show you how to do that.

After we hear back from you, we'll be able to move forward with this

This is what I get when I try to login. I cannot scroll down to just sign in, the screen is stuck where it’s at. I can select to “sign up” through Google or Facebook but I need to be able to scroll so I can just sign in.

Hi Nate,

Thanks for reaching back to Jotform Support. I'm sorry you're having issues with your app. When I checked the app, I was able to confirm that the Sign-in prompt is cutoff. ​​I tested your form and replicated the issue, so I created a ticket and escalated this to our Developers.

Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know. Thanks for your patience.

Hi Nate,

Thanks for your patience and understanding while we are looking into this. Upon testing, I wasn't able to replicate the issue on an Android device. Please refer to my screenshot below:

As you can see in my screenshot, I can scroll through the options and see the sign-up options. Could you give it another try to see if the issue is resolved, and you can see the options?

If the issue persisting, to allow us to get a better understanding, could you share with us the device model you are using to access to the app so that we can do more focused test on this issue and narrow our scope?

Once we hear back from you, we'll be able to move forward.