Uncaught error seems infinite

  • Profile Image
    nickgillis
    Asked on February 21, 2018 at 09:42 AM

    I was directed to open the inspector ctrl+Shift+i and I found this:





    1165about:srcdoc:27 Uncaught TypeError: e.data.split is not a function

        at window.handleIFrameMessage (about:srcdoc:27)


    This can't be good. See attached file

  • Profile Image
    Adrian
    Answered on February 21, 2018 at 10:47 AM

    Can you please tell us how to reproduce that?

    I have tried filling the form here https://stronginsuranceagencyky.com/auto-quote but I was not able to reproduce the issue.

  • Profile Image
    nickgillis
    Answered on February 21, 2018 at 10:49 AM
  • Profile Image
    Adrian
    Answered on February 21, 2018 at 12:06 PM

    I have already tried that but no error is showing up for me on Chrome Mac OS or Windows.

    1519232669inc.png

    1519232690bs_win7_Chrome_64.0.jpg

    Can you please try clearing the cache of your browser or try using the Incognito mode and try again?

    Did you interact with the page or do the errors show on page load?

    Let us know if the issue persists.

  • Profile Image
    nickgillis
    Answered on February 21, 2018 at 12:12 PM

    I check it immediately after the page loads. I'll try incognito

  • Profile Image
    nickgillis
    Answered on February 21, 2018 at 12:15 PM

    I cleared the cache.  Error persists.  I then went incognito and there were no errors.

  • Profile Image
    Kevin_G
    Answered on February 21, 2018 at 01:29 PM

    Like my colleague, I have just tested your links and there are not errors displaying on the console: 

    15192374491.png

    15192374592.png

    Are you using any website builder? 

    If so, you may need to clear the web site cache too, please check the instructions according to the builder you may be using. 

    You may also remove the form and see if the same errors happen, then try adding it again and see if the errors appear. 

    You may also try adding the form using the iFrame code and removing the code between the <script> tags. Here's the guide to get the iFrame: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    I hope this helps.