Uncaught error seems infinite

  • nickgillis
    Asked on February 21, 2018 at 9:42 AM

    I was directed to open the inspector ctrl+Shift+i and I found this:





    1165about:srcdoc:27 Uncaught TypeError: e.data.split is not a function

        at window.handleIFrameMessage (about:srcdoc:27)


    This can't be good. See attached file

    Jotform Thread 1391674 Screenshot
  • Adrian
    Replied on February 21, 2018 at 10:47 AM

    Can you please tell us how to reproduce that?

    I have tried filling the form here https://stronginsuranceagencyky.com/auto-quote but I was not able to reproduce the issue.

  • nickgillis
    Replied on February 21, 2018 at 10:49 AM

    https://stronginsuranceagencyky.com/auto-quote

    then hit ctrl+shift+i


    https://stronginsuranceagencyky.com/home-quote

    then hit ctrl+shift+i

  • Adrian
    Replied on February 21, 2018 at 12:06 PM

    I have already tried that but no error is showing up for me on Chrome Mac OS or Windows.

    1519232669inc Screenshot 10

    1519232690bs win7 Chrome 64 Screenshot 21

    Can you please try clearing the cache of your browser or try using the Incognito mode and try again?

    Did you interact with the page or do the errors show on page load?

    Let us know if the issue persists.

  • nickgillis
    Replied on February 21, 2018 at 12:12 PM

    I check it immediately after the page loads. I'll try incognito

  • nickgillis
    Replied on February 21, 2018 at 12:15 PM

    I cleared the cache.  Error persists.  I then went incognito and there were no errors.

  • Kevin Support Team Lead
    Replied on February 21, 2018 at 1:29 PM

    Like my colleague, I have just tested your links and there are not errors displaying on the console: 

    Uncaught error seems infinite Image 10

    Uncaught error seems infinite Image 21

    Are you using any website builder? 

    If so, you may need to clear the web site cache too, please check the instructions according to the builder you may be using. 

    You may also remove the form and see if the same errors happen, then try adding it again and see if the errors appear. 

    You may also try adding the form using the iFrame code and removing the code between the <script> tags. Here's the guide to get the iFrame: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    I hope this helps.