Product List: Total amount not showing

Hi,

Until yesterday this form was working fine and them someone complained they couldn't pay today and I notices that the purchase amounts weren't totaling. How can I get to total again..

Thank you,

Raymond Hill

I

Hi Raymond,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with your form. I've cleared your form cache and it fixed the issue. Your product list is now showing the correct total.

Let us know if there’s anything else we can help you with. 

Hi Rica,

Thank you, is clearing the cache something I could have done? If so how?

Great job!

Raymond Hill

...

Hi Raymond,

Thanks for getting back to us. Yes, you can clear the form cache from your end. Let me show you how:

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches.

Let us know if you have any other questions.

Hi,

Thank you, does this issue happen often and what causes it?

I appreciate your help as always.

Raymond Hill

...

Hello Raymond,

Thanks for reaching out to Jotform Support. No, the issue is not known to replicate often. Sometimes, cached data within the form can become corrupted, leading to unexpected behavior or errors. Clearing the cache removes the corrupted data, allowing the form to function properly again.

Let us know if you have any other questions.