low performance / long wait time for form to be submitted

  • mhtracytelugu
    Asked on April 16, 2024 at 3:58 AM
    2). I have integrated Thank you page after Payment is done but it is taking long time to return to thank you page after payment - can we make wait time less ?
  • Israel JotForm Support
    Replied on April 16, 2024 at 4:05 AM

    Hi mhtracytelugu,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    low performance / long wait time for form to be submitted Image 1 Screenshot 20

    I have just cleared your form cache, could you try if that would have made the form any faster? If the issue persists, can you clear your browser's cache or try with another browser to see if it'll make any difference?

    Keep us updated and let us know if you need any more help.

  • Ganga Reddy
    Replied on April 16, 2024 at 11:17 AM

    Hi ,

    Just want to understand how long does in take to return from after payment page to Thank you page.

    Just want to make it quicker .

  • Sidharth JotForm Support
    Replied on April 16, 2024 at 12:30 PM

    Hi Ganga,

    Thanks for reaching out to Jotform Support. I checked your form, and you have added PayPal personal payment integration. There is currently no setting available to speed up the thank you page display after a payment is completed. Our system waits for the Instant Payment Notification (IPN) from PayPal to confirm the payment, and once it's received, the thank you message is displayed to the user.

    Reach out again if you have any other questions.

 
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