Google Sheets Integration: Missing submissions in the spreadsheet

  • rodrigo.bonvento
    Asked on April 16, 2024 at 7:38 AM

    Bom dia! Tudo bem?


    Estou com o jotform 'FO-37 Registro de Geração de Emissões' com várias respostas que não subiram para a sheets. Poderiam fazer aparecer lá e se possível me dizer o motivo? Obrigado

  • Victorino_S JotForm Support
    Replied on April 16, 2024 at 10:08 AM

    Hi Rodrigo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you are having issues with this. As requested, I pushed 82 missing submission entries to your Google Sheets Integration. Can you please check the spreadsheet in the integration?

    Making changes to the spreadsheet in Google Sheets Integration can often break the connection between your form and spreadsheet. An example is renaming column headings in the spreadsheet or adding filters in Google Sheets. Can you give it a try and see how it goes? If the same thing happens again, I would suggest reintegrating the Google Sheets Integration in the form.

    Let us know if you need any more help.

 
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