Form Still Showing Form Over Quota Even After Deleting Submissions

  • deleonqueensco
    Asked on April 16, 2024 at 1:57 PM

    hello, I hope this message finds you well. I'm having issues with my jotforms it says I run out of data but I already deleted all of my forms from all folders, can someone help me see what could be going on here is the link to it. thank you non advance :)

  • Ericson_B JotForm Support
    Replied on April 16, 2024 at 2:39 PM

    Hi deleionqueensco,

    Thanks for reaching out to Jotform Support. I cleared your form's cache, and the "Form over quota" error message is no longer displayed. Take a look at the screenshot below to see my results:

    Form Still Showing Form Over Quota Even After Deleting Submissions Image 1 Screenshot 40 Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Form Still Showing Form Over Quota Even After Deleting Submissions Image 2 Screenshot 51

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

    Form Still Showing Form Over Quota Even After Deleting Submissions Image 3 Screenshot 62You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.

 
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