Not Receiving Submissions

Katilimcilardan taleplerini aldigimiz formda bir hata var. Doldurduklarinda bize formlarinin bilgisi gelmiyor

Hi collegeofphlebology,

Thanks for reaching out to Jotform Support. Our Turkish Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Turkish, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having issues receiving notifications for a a form submission. I cloned your COP Masterclass Gala Dinner form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

If this is not the form you are referring to, can you provide us with the link to your form for us to check? Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

We also have a guide about How to View Form Submissions that you can check out.

Once we hear back from you, we'll be able to move forward with a solution.

Our participants say that they have filled out the form, but we have not received the form information.

Hello Semra,

Thanks for getting back to us. Can you please try removing the notification email and adding it again? Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

As for your other question, I've moved that to a new thread. You can check that out here.

Give it a try and let us know if you need any help.