Not receiving autoresponder emails

Our staffs are not receiving emails from Jot form request.

Always having this issue for quite long .

Please resolve asap.

Regards

RS

Hello Reinforcing,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. Can you send me the link to your form so I can take a look at it for you? Here is your guide on where to find your form URL or you can follow the steps and screencast below:

• Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Publish.
• Select Quick Share from the left panel.
• Look for the Copy Link and click it, then paste it here in the support ticket.

Once we hear back from you, we'll be able to help you with this.

Hi There

Your support is limited .

Can you please call to resolve the issues .It happens with all our forms.

https://www.jotform.com/inbox/233186912950864/5891063235425531725

Regards

RS

Hi RS,

Thanks for getting back to us. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

I checked your form and see that there is no autoresponder email added to it. That's why no emails are being sent to your form responders. Adding it is easy. Let me show you how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. Now, click on Add an Email.
4. Then, select Autoresponder Email.
5. Customize the options the way you want them, and you’re done.

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We also have a guide on Setting Up Autoresponder Emails that you can check out.

Give it a try and let us know if you need any help.