Form freezes at submission!

  • areneahome
    Asked on April 16, 2024 at 10:36 PM

    Good evening, i have spent just about the whole day creating this order form for my small candle business. My customers are complaining that when they go to hit submit it just says please wait and never completes the order. So I have tried filling the order form out as well and it gives me the same issue its not submitting. How can I fix this issue?

    Jotform Thread 13961821 Screenshot
  • Mightor JotForm Support
    Replied on April 16, 2024 at 11:44 PM

    Hi areneahome, 

    Thanks for reaching out to Jotform Support. I cloned your form and tried to replicate the issue, but I was able to successfully submit the form. Check out my result in the screencast below:

    Form freezes at submission! Image 1 Screenshot 30

    When I checked your form, I saw that the Cash App Pay integration through Square is still not connected. Try to connect your Square account, so you can use the Cash App Pay integration.

    Form freezes at submission! Image 2 Screenshot 41

    Give it a try and let us know how it goes.

 
Your Answer