Upload Space not cleared after deleting the submission data

  • brettpawlowski
    Asked on April 16, 2024 at 10:53 PM

    Does it take at overnight to clear deleted items from my deleted items?

  • Rica Support Team Lead
    Replied on April 17, 2024 at 3:24 AM

    Hi Brett,

    Thanks for reaching out to Jotform Support. The Upload Space automatically gets cleared within a couple of hours since you deleted your submission data. I've recalculated your Upload Space limit and cleared your form cache so it gets cleared right away. Your Upload Space has been updated and your form is now working.

    Upload Space not cleared after deleting the submission data Image 1 Screenshot 20

    Let us know if there’s anything else we can help you with. 

 
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