Account Reactivation Question

When our account is reactivated shortly, will the links that have been sent to clients also be reactivated or will I have to publish and resend them?

Thank you

Hi Sherwood,

Thanks for reaching out to Jotform Support. I'm sorry if you're having difficulties with this. It seems that your account is in overlimit status because you reached the monthly submission limit. Keep in mind that the forms can't be used until your account has been reactivated again. Your clients will see this message when accessing your forms:

But if your account has been reactivated, you don't need to publish and send the form links to your client again. What I can recommend is to upgrade your account immediately, or you can wait for the monthly limit to reset. Let me show you how to check that:

1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
2. Click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Usage.

Let us know if you have any other questions.

Neil,

Thank you so much for responding. I know we're working on clearing up the payment issue and hopefully being reinstated tomorrow. So, if I'm understanding correctly, the links will once again work on the clients end without any attention on my part?

Hi Sherwood,

Thanks for getting back to us. Yes, that is correct. The links that you've sent out to your clients will once again be active once your account has been reactivated.

Reach out again if you need any other help.