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SAOformsAsked on April 17, 2024 at 9:56 AM
My conditions that i have set are not populating when i publish my form?
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Devemer JotForm SupportReplied on April 17, 2024 at 10:34 AM
Hi SAOforms,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
Can you specify which conditions have you observed to be not working? Also, when you say publish, do you mean to sending out the form to your form fillers or embedding it on a webpage?
Keep us updated and let us know if you need any more help.
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SAOformsReplied on April 17, 2024 at 11:32 AM
Thank you for your response. Ths is the condion that i am referring to. Yes, when i say publisihing i mean sending out the form to your form fillers.
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Kyle JotForm SupportReplied on April 17, 2024 at 12:58 PM
Hi SAOforms,
Thanks for getting back to us. I cloned your form to test it, and I easily replicated the issue. There is an easy fix for this; we just need to delete 2 of the 4 IF/HIDE conditions for them to work. Let me show you how:
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- Click on Conditions on the left of the page.
- Now, tick on the 2 If Condition and then click the Trash icon to delete them.
I see that there are a lot of loopholes in your conditions. Can you explain to us how you want your form flow to proceed?
Once we hear back from you, we'll be able to move forward with a solution.
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SAOReplied on April 22, 2024 at 2:55 PM
The issue that I need fixed is this-if at any point in the form someone selects 0 in the number of participants field. I need the total amount due, payment section, verify human and submit section to be hidden so they are not able to submit without selecting a number, Please let me know if this makes sense.
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Rose JotForm SupportReplied on April 22, 2024 at 3:28 PM
Hi SAOforms,
Thanks for getting back to us. I am currently investigating on your issue and need more time. I will get back to you shortly.
Let us know if there’s anything else we can help you with.
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Rose JotForm SupportReplied on April 22, 2024 at 4:36 PM
Hi SAOforms,
Thanks for getting back to us. You need to update the existing conditions and add the following conditions to achieve your goal:
- Remove this part in this condition.
- Add this condition:
- Remove this part in this condition.
- Add this condition:
Here's the output:
You can test my demo form using this link. If the cloned form works for you, you can clone it. Here's our guide on How to Clone an Existing Form From a URL.
Let us know if there’s anything else we can help you with.