I am having a problem logging into my account

  • Barry Nix
    Asked on April 17, 2024 at 10:53 AM

    I can't log into my account. Please help.

    Thank you,

    Barry Nix


    Jotform Thread 13981881 Screenshot
  • Shane JotForm Support
    Replied on April 17, 2024 at 11:19 AM

    Hi Barry,

    Thanks for reaching out to Jotform Support. Unfortunately, I didn't find any account associated with your email address. Can you give us any of your form URL instead, so we can trace your account?

    Once we hear back from you, we'll be able to help you with this.

  • guest_52c087e9ce7d50e7
    Replied on April 17, 2024 at 11:50 AM
    https://www.lawncaresouthlaketx.com/ <https: />
    The jotform on this website is in my account.
    Thank you,
    Barry Nix
    ...
  • Eiron_O JotForm Support
    Replied on April 17, 2024 at 12:01 PM

    Hi Barry,

    Thanks for getting back to us with the website link. I checked your email address, and it seems to be a Guest account. The form on your website is under the email address b*r***ix@i****d.com. If you're familiar with that email address, you can log in to that account to access the form. I've flushed your login attempts, so you should be able to access it again. You can also reset your password to make sure you're using the correct login credentials.

    Let us know if you need any more help.

 
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