API-Limit Exceeded

  • Profile Image
    codc
    Asked on February 27, 2018 at 11:51 AM

    What does this mean? We have a grandfathered $9.95/month premium plan. We have lots of applications coming in for a program this week and need to make sure we are not missing any. 

  • Profile Image
    Richie_P
    Answered on February 27, 2018 at 01:20 PM

    The API is the transfer of data between different services or simply the used in service integration with widgets and apps.

    You can check this link for more information.

    Daily-API-Call-Limits

    Do note that, our systems will automatically reset our user's daily API call limit at midnight for the Eastern Standard Time (EST) zone.

    For your account you have 10,000 API call limits per day. As I check your account, currently you have 2 apps in your account.

    That may have been making a lot of calls to your API, which you have exceeded you daily API Limit.

    To check, you need to create a New API  Key and paste it to https://api.jotform.com/docs/#user

    Here is a complete guide on how to check your API limit.

    -Daily-API-Call-Limits


    Hope this information helps.


    Please let us know if we can be of further assistance.


  • Profile Image
    codc
    Answered on February 27, 2018 at 04:00 PM

    Thank you for your speedy response. I think I am understanding what API is now.

    I followed your steps, and got to the response body after creating a new API key. However, it did now show the same criteria as is shown in the example, so I cannot still see what the API calls are, only the API call-limit left.

    1519765119API limit exceeded.pngIn addition, your API website says if we'd like to increase our API limit (which, is currently 10,000/day because we have a paid subscription), we should contact you. How can we arrange an increase for the time being?

    1519765226contact.png

  • Profile Image
    Richie_P
    Answered on February 27, 2018 at 04:31 PM

    Thank you for the information you have given. Based from the screenshot you have given, you have accumulated already 9997 API calls when you made the screenshot, with your account you have 10,000 API calls daily.

    The API calls decreases every second when I check the limit-left, are you still experiencing the API limit exceeded error?

    Do note that, our system automatically resets the daily API call limits at midnight for the Eastern Standard Time(EST) zone.