Reply-to email not working

  • medschoolcoach
    Asked on April 17, 2024 at 3:51 PM

    I have followed these instructions for removing the respondent email from REPLY ALL: https://www.jotform.com/answers/8903913-remove-respondents-email-address-from-reply-to-all

    It did not work. Please see the screenshots of how I set up a hidden field with a default email address, set the email to have the reply to because this default email address, and how the form submission still has the reply-to to as the respondent's email.

    Jotform Thread 13996801 Screenshot
  • Jovanne JotForm Support
    Replied on April 17, 2024 at 4:10 PM

    Hi medschoolcoach,

    Thanks for reaching out to Jotform Support. I cloned and tested the form and it seems that you have put the email to the placeholder of the field. Can you set it to the default value as well? See the image attached:

    Reply to email not working Image 1 Screenshot 30

    Once done, when you click the Reply button, it will be sent to michelle@medschoolcoach.com. See the image attached:

    Reply to email not working Image 2 Screenshot 41

    Give it a try and let us know how it goes.

 
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