Why Autoresponder email is not sent anymore?

  • Profile Image
    hospicemaui
    Asked on February 28, 2018 at 09:32 PM

    Hi - the Thank you acknowledgment does not seem to be going out to anyone. They are left uncertain whether their report went through and also then have no record of when they did it.

    any help appreciated 


    thank you

    sara

  • Profile Image
    Nik_C
    Answered on March 01, 2018 at 02:34 AM

    Are you referring to Autoresponder email, that is sent to the users once they submit the form?

    Since when I checked your form, I didn't see any Autoresponder created:

    1519889502Screen Shot 2018-03-01 at 8.29

    Only two Notifiers.

    So if you need information to be sent to the submitter, you have to create the Autoresponder: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    Let us know if that could work for you.

    Thank you!