Plain text in autoresponder and notification emails

  • nickmann
    Asked on April 18, 2024 at 5:35 AM

    I need to create plain text emails for Autoresponder- and Notification-Emails.

    There was a button once, where i could choose between HTML and Text Mode, when i setup those emails.

    This switch is gone. WHY?

    Now the checkbox and dropdown fields show up as colored boxes in my auto-emails. WHY?

    Is there a way to make them just plain text like the rest of the text in the email?

    Thank you
    Robert


    Jotform Thread 14015223 Screenshot
  • Mahmoud JotForm Support
    Replied on April 18, 2024 at 8:21 AM

    Hi Robert, 

    Thanks for reaching out to Jotform Support. I cloned one of your forms and I received the autoresponder email with plain text as you formatted it:

    Plain text in autoresponder and notification emails Image 1 Screenshot 30

    Also, another clone of this form and I tested the notification email:

    Plain text in autoresponder and notification emails Image 2 Screenshot 41

    Could you share the Form URL with us to check it further? I have cleared your form Cache to refresh the data. You can try to test the form again.

    Give it a try and let us know if you are looking for something else.

 
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