Locked out of client forms

  • DoulaNoleen
    Asked on April 18, 2024 at 11:06 AM

    Hi. I have been locked out of two of my forms stating that HIPAA is required. I am not a medical provider but a labor support doula. I don't need HIPAA. Please restore my forms for clients to fill out, thank you


    Page URL: https://www.jotform.com/myforms/?utm_source=adwords&utm_campaign=122684001&utm_medium=cpc&adgroup=7242471681&matchtype=e&device=c&
  • Harshad_P JotForm Support
    Replied on April 18, 2024 at 11:14 AM

    Hi DoulaNoleen,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. If you are not a HIPAA-covered entity you will need to select that in the Data Page in your account. Let me show you how:

    1. Please log out of your account and clear your browser cache.
    2. Log back in to your account and click on Go Back on the HIPAA modal.

    Account is flagged for HIPAA Image 1 Screenshot 30 Screenshot 10

    3. Click on Profile Avatar in the top right corner.
    4. Select Settings in the dropdown.
    5. Select Data from the left panel, and you will see the HIPAA modal, click on No, I am not HIPAA covered entity.

    Account is flagged for HIPAA Image 2 Screenshot 41 Screenshot 21

    Give it a try and let us know how it goes.

  • DoulaNoleen
    Replied on April 18, 2024 at 11:22 AM

    I think I've done all of that and it still has them blocked


  • Harshad_P JotForm Support
    Replied on April 18, 2024 at 11:28 AM

    Hi DoulaNoleen,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. Please allow me some time to look into this and I'll circle back to this thread as soon as I can.

    Thanks for your patience and understanding, while we look into this. 

  • DoulaNoleen
    Replied on April 18, 2024 at 4:29 PM

    Update? I've got clients whom I need forms from

  • Mightor JotForm Support
    Replied on April 18, 2024 at 4:47 PM

    Hi DoulaNoleen, 

    Thanks for getting back to us. My colleague is still checking the issue that you raised. He will get back to you as soon as he can.

    Let us know if you have any other questions.

  • Harshad_P JotForm Support
    Replied on April 18, 2024 at 11:28 PM

    Hi DoulaNoleen,

    Thanks for your patience and understanding, we really appreciate that. I've checked your account and I can see that currently there are no forms locked due to HIPAA compliance. If you are referring to a different account. Can you please let us know the email address of it so we can check and see what's going on?

    Reach out to us if you need any more help.

  • DoulaNoleen
    Replied on April 19, 2024 at 1:01 AM

    You have done something that has now made the HIPAA alert go away, but the forms are now inactive. See screenshotsLocked out of client forms Image 1 Screenshot 30Locked out of client forms Image 2 Screenshot 41

  • Raymond JotForm Support
    Replied on April 19, 2024 at 2:55 AM

    Hi Noleen,

    Thanks for getting back to us. I checked your form and see that it has been disabled. It can be enabled easily in Form Builder. Let me show you how to do that:

    • In Form Builder, click on the Settings tab.
    • Next, under the Form Status, click on the Disabled option and change it to Enabled.
      Locked out of client forms Image 1 Screenshot 20

    That's it. We also have a guide on Enabling/Disabling a Form that you can check out.

    Give it a try and let us know if you need any help.

 
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