PDF attachment is not working.

  • Mariana_Garces
    Asked on April 18, 2024 at 3:42 PM

    pdf attachement was working when tested but now that's it live, it's not working

  • Wilson JotForm Support
    Replied on April 18, 2024 at 4:36 PM

    Hi Mariana_Garces,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:
    PDF attachment is not working Screenshot 30
    You can try to remove your PDF attachment and then re-add it again. Here's how you can remove the attachments on the Notification Email:

    PDF attachment is not working Screenshot 41
    This guide will show you how to do that.

    Give it a try and let us know how it goes.

 
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