404 Error When Accessing Attachments

Hi,

A team member and I are both unable to open email links to uploaded files in our JotForm. Can you please help?

Hi Jennifer,

Thanks for reaching out to Jotform Support. You're seeing the error because you're not currently logged in to your account. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to login to see/download files uploaded with your submissions. We also have a guide to help you learn How to Unrequire a Login to View Uploaded Files.

Give it a try and let us know if you need any help.