Email Spamming: Why is your user sending us spam email?

  • Profile Image
    mario 
    Asked on March 04, 2018 at 09:25 AM

    Hello,


    We will sue your company because you are accepting spammers on your network. FInd this user https://submit.jotformeu.com/submit/72051736441350/


    Here is his website where the form is going to your webiste http://www.adresedemail.com/


    He is sending massive spam, I have found him on 3 of my emails. He is selling email data bases using random person emails without their approvals.

  • Profile Image
    TREVON
    Answered on March 04, 2018 at 10:29 AM

    I have checked the forms you have shared and analysed the data collected by the form and I could not quite capture which data violates our terms of use.

    I would recommend if possible you could contact the user and request them not to use your email when sending his marketing emails.

    Below is a link to our terms of use: https://www.jotform.com/help/8-Terms-of-Use


  • Profile Image
    mario 
    Answered on March 04, 2018 at 02:43 PM
    The user is selling email database with stolen email from google without
    the user approval. This use is spamming !!! Do you allow spammers on your
    network ? That's fine I will go on further up to report you and sue your
    company.
    ...
  • Profile Image
    Marvih
    Answered on March 04, 2018 at 05:19 PM

    Could you please give us additional information about this.

     A screenshot of the email content and the Sender would greatly help us tracing and confirming that the owner of the said form used it for spamming. 

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Please do note that we do not tolerate people using our service for such activity and if proven, we would immediately suspend the account and all the forms of the user. But we would need your cooperation so we can gather evidence and proof.


    Thank you for your cooperation.

  • Profile Image
    mario 
    Answered on March 05, 2018 at 03:43 AM
    Hello,
    Here is the screenshoot , as you can see on the left this spammmer is
    sending not approved emails every month , I have dozen of emails from this
    guy over the time (years!) but I have deleted them. This user is very
    notorious , he doesn't care about anything , I have called him on the
    provided number and started to curse on me. *Please note that the link in
    the email is redirected to http://www.adresedemail.com/
    domain registered with you. *
    Here is the translated message in english:
    -------------------------
    *To Mr. Administrator We offer to all interested companies the following
    products and services:1. Database of e-mail addresses of companies and
    public institutions inRomania - 443,000 email addresses.2. Database of
    email addresses of individuals inRomania - 1,245,000 email addresses.Price:
    300 lei (VAT included).3. Rental email servers with rotation of IPs for
    which we ensuretotal neutrality.4. Email sending services as follows:a). -
    300 ron / 1 week - 2 campaigns (send 2 times to all businesses).b). - 500
    ron / 2 weeks - 4 campaigns (send 4 times to all companies).c). - 700 ron /
    3 weeks - 6 campaigns (sent 6 times to all companies).d). - 800 ron / 1
    month - 8 campaigns (send 8 times to all companies).For details, go
    to:http://www.vanzari-emailuri.itemdb.com
    Regards !Dumitru MihaiTel: 0744 354
    227. *
    ----------------------------
    Here is the email header:
    Return-Path:
    Delivered-To: dan.bute@mai.gov.ro
    Received: from cpanel.2cloud.ro
    by cpanel.2cloud.ro with LMTP id oHG5FlcAnFpNegAATXSddg
    for < dan.bute@mai.gov.ro >; Sun, 04 Mar 2018 16:19:03 +0200
    Return-path:
    Envelope-to: dan.bute@mai.gov.ro
    Delivery-date: Sun, 04 Mar 2018 16:19:03 +0200
    Received: from [93.122.188.230] (port=50295 helo=campanie-servicii.edns.biz)
    by cpanel.2cloud.ro with esmtp (Exim 4.89_1)
    (envelope-from )
    id 1esUTe-00084o-Sz
    for dan.bute@mai.gov.ro; Sun, 04 Mar 2018 16:19:03 +0200
    Received: from [127.0.0.1] ([127.0.0.1]) by campanie-servicii.edns.biz with
    MailEnable ESMTPA; Sun, 4 Mar 2018 15:36:21 +0200
    ...
  • Profile Image
    Victoria_K
    Answered on March 05, 2018 at 06:59 AM

    Unfortunately, we can't see screenshots when you attach them to your reply email. 

    How-to-Post-Screenshots-to-Our-Support-Forum

    I kindly ask you to re-post a screenshot, so we could check it.


    Thank you for cooperation!

  • Profile Image
    mario 
    Answered on March 05, 2018 at 07:43 AM
    Here is it https://postimg.org/image/qtwjmi32z/
    ...
  • Profile Image
    TREVON
    Answered on March 05, 2018 at 09:31 AM

    Thank you for sharing the screenshot. We will investigate the spamming issue and we will update you on this thread. 

  • Profile Image
    mario 
    Answered on March 06, 2018 at 04:43 AM
    It seems like you have no plans to solve this issue, the website is still
    alive http://www.adresedemail.com/ and I keep receive abusive spam emails
    from this person (attach).
    I will just go further by opening cyber criminal investigation report on
    the appropriate authorities in your country. You simply promote criminal
    activities over the internet.
    ...
  • Profile Image
    Adrian
    Answered on March 06, 2018 at 05:57 AM

    The website http://www.adresedemail.com is in no way associated with JotForm. We do not sell domain names.

    The user was using a form that he/she created in JotForm as a contact form on that website. That website is selling email databases gathered from somewhere else and the JotForm form was used just to make contact with the seller.

    The form has been disabled and the user has been suspended.