Why I'm not able to submit the form?

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    Asked on March 04, 2018 at 04:48 PM

    Hi, i've had a over 10 instances where customers have advised that they're unable to submit my forms. This has caused me to drop 7 orders over the last few days. 

    Please can you advise why this could be happening? 

    I've launched a new jotform today and this is happening on this one too 

    Many thanks 

    Heidi Swinyard 

  • Profile Image
    Answered on March 05, 2018 at 01:56 AM

    I tested your form and got card declined (which is fine since I used the demo card):


    What is the error you're experiencing?

    Could you please share the screenshot, you can follow this guide:


    We'll wait for your response.

    Thank you!