Why I'm not able to submit the form?

  • Profile Image
    TeddyBrighton
    Asked on March 04, 2018 at 04:48 PM

    Hi, i've had a over 10 instances where customers have advised that they're unable to submit my forms. This has caused me to drop 7 orders over the last few days. 


    Please can you advise why this could be happening? 


    I've launched a new jotform today and this is happening on this one too 


    Many thanks 

    Heidi Swinyard 

  • Profile Image
    Nik_C
    Answered on March 05, 2018 at 01:56 AM

    I tested your form and got card declined (which is fine since I used the demo card):

    1520232858screencast.gif

    What is the error you're experiencing?

    Could you please share the screenshot, you can follow this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!