Account not working after upgrade

  • MediZues
    Asked on April 18, 2024 at 5:49 PM

    Hey I just upgraded to the bronze plan and now I can't edit my forms or even sign out. None of the buttons are working. Must be a glitch.

  • Ronald JotForm Support
    Replied on April 18, 2024 at 6:08 PM

    Hello MediZues,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Account not working after upgrade Image 1 Screenshot 40


    Can you try to clear the caches on your account? Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    Account not working after upgrade Image 2 Screenshot 51

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.


    Account not working after upgrade Image 3 Screenshot 62

    You can also check this guide for more information about clearing caches. Additionally, you can also try to clear the cache on your browser

    Give it a try and let us know how it goes.

 
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