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MediZuesAsked on April 18, 2024 at 5:49 PM
Hey I just upgraded to the bronze plan and now I can't edit my forms or even sign out. None of the buttons are working. Must be a glitch.
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Ronald JotForm SupportReplied on April 18, 2024 at 6:08 PM
Hello MediZues,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
Can you try to clear the caches on your account? Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:
- On your My Forms page, hover your mouse on your Profile Avatar icon.
- In the window that opens, click on Settings.
- In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.
You can also check this guide for more information about clearing caches. Additionally, you can also try to clear the cache on your browser.
Give it a try and let us know how it goes.