Email field cannot be found when form is published

  • woultimateph
    Asked on April 19, 2024 at 12:08 AM

    Hi Team,


    I need assistance.


    When I buildd/ edit my form the email Address field is on there.


    Email field cannot be found when form is published Image 1 Screenshot 30


    But when I publish it it will show up like this. Can I ask as to why this happens?


    Email field cannot be found when form is published Image 2 Screenshot 41


    The email field does not show up I need a solution ASAP

  • Chris_L JotForm Support
    Replied on April 19, 2024 at 2:42 AM

    Hi Jazper,

    Thanks for reaching out to Jotform Support. I inspected your account and can see that you have multiple forms named PFDA Elections 2024. Can you share the link to the form where the issue is happening? In the meantime, I checked your forms 241091267489464 and 241091078406453, but they seem to be working as expected. Take a look at the screenshots below:

    Email field cannot be found when form is published Image 1 Screenshot 30

    Email field cannot be found when form is published Image 2 Screenshot 41

    I cleared the cache on your forms, can you try again? You can also try to access your form using a different browser.

    Give it a try and let us know how it goes.

 
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