Cancel our subscription that's just renewed.

Hello,

We received a bill for one year due to forgetting to cancel this account (museum@keith.jp). Is it possible to cancel it now?

Thank you in advance.

Hi museum_museum853,

Thanks for reaching out to Jotform Support. I've canceled your Silver yearly subscription, and refunded an amount of $468.00 USD. The refund should reflect in your statement of account in 7-10 business days. Since your plan is now downgraded to Starter (Free) plan, the account usage and limits for Starter plan should now apply.

Let us know if there’s anything else we can help you with.

Hi Eliza

Thank you for your prompt response.

We look forward to working with you in the future.