Email Alerts: Possibility to disable auto-creation when setting up a form

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    Asked on March 06, 2018 at 08:17 AM

    Given the impending GDPR coming into force, we are looking at ways to tighten up our security and liability concerning personal data. 

    We are aware that when a new form is created, by default, two notification email objects are created containing all the details that the applicant inputs. 

    Given, in most cases, this is likely to include personally identifiable data, is there a way to disable the auto creation of these emails? Otherwise, for every form we create, we must delete these and re-create our own to ensure no personal data is sent via email. 

    We realise JotForm say emails are sent encrypted, but this can only be the case if the receiving server accepts TLS emails, otherwise the emails get sent plain text which means we are not protecting the data we are receiving securely. 

    If you have any recommendations or ideas how we and the JotForm community at large can become more compliant, that would be most helpful. 

    Kind regards,


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    Answered on March 06, 2018 at 09:44 AM

    Currently, when a form is created the Email Notification will be created by default. The Autoresponder Email will be created once an email field is added to the form. They can be deleted. 

    How to Delete Notifications/Autoresponder

    I will raise your request for a possibility to disable the auto-creation of the emails when the form is created to our developers. However, we can not provide you the exact time when and if this will be implemented. If there is any update we will inform you via this thread.