Request to change Google reCaptcha V1 from our Form Builder

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    Asked on March 06, 2018 at 02:19 PM


    I am experiencing an issue where the captcha breaks in my form when using the Firefox browser. Can you please help me?

    My form can be see here:

    I have attached an image of the error I am experiencing.

    Thank you for your time.


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    Answered on March 06, 2018 at 03:16 PM

    I checked your form  in your website using Firefox and I can't seem to replicate the issue.

    The Google Captcha seems to be working fine.

    Please make sure your anti-virus or your online security software is not blocking the captcha. Try using the new private window to browse your form.

    Let us know if the issue still remains, so that we can check it further.

    Thank you.

  • Profile Image
    Answered on March 15, 2018 at 10:04 AM

    Hi pf22222,

    Upon further research on the issue and recommendation by my colleagues, it seems the Google has depreciated support for the reCAPTCHA V1  as stated in this article.

    I have forwarded the issue to our developers so that they can check it our further and maybe replace the captcha field with V2.

    For the meantime,We recommend you to use a different CAPTCHA field, you can use Google re CAPTCHA widget.

    Here is a guide on -How-to-Add-a-Widget-to-your-Form

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    Answered on March 26, 2018 at 05:23 AM

    The Issue has been fixed. Please try the widget once again and let us know. Thanks!