Approval Flow: Emails are not sending in Approval Flow Process

  • Inspections_Truview
    Asked on April 19, 2024 at 11:28 AM

    Good morning,

    I was trying to eliminate a step in the approval flow process and I did, however; I am getting 2 problems with the flow now. I also gave the process a test run by sending myself a correction yet I did not receive that email, as the approval flow indicates.


    Assistance would be greatly appreciated. Thank you very much in advance.


    Jotform Thread 14070741 Screenshot
  • Camila JotForm Support
    Replied on April 19, 2024 at 11:48 AM

    Hi Inspections_Truview,

    Thanks for reaching out to Jotform Support. As per checking your approval flow, you need to select the Outcome to resolve the problem. Let me show you how to do it:

    1. In your Approval Flow, click the Select Outcome on the Report Screening Tina and Ryan.
      Approval Flow: Emails are not sending in Approval Flow Process Image 1 Screenshot 40
    2. Next, select Edit.
    3. Lastly, click +Add New Outcome.
      Approval Flow: Emails are not sending in Approval Flow Process Image 2 Screenshot 51

    Please check out the result below:
    Approval Flow: Emails are not sending in Approval Flow Process Image 3 Screenshot 62

    You can check this guide about How to Create an Approval Flow in Jotform.

    Let us know if there’s anything else we can help you with.

 
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