Sender's mail is not sending emails

  • Profile Image
    akisg
    Asked on March 07, 2018 at 03:14 PM

    Hi, 

    I have a problem with my forms when I select my email as a sender's email for the email to be sent after submission, no email is sent to the applicant.

    When I choose noreply@jotform.com the mail is sent correctly.

     

    Why is this happening?

     

    BR, Akis

  • Profile Image
    Victoria_K
    Answered on March 07, 2018 at 04:10 PM

    Can you kindly clarify your steps to set up your email as sender so we had a chance to recreate a problem? I can't see any custom sender email set up at your form at the moment.

    Have you tried SMTP or Verified method?

    I'll leave this guide here, just in case:

    How-to-Setup-SMTP-for-a-Form

     

    We will wait for your response.