I make a field unrequired but it doesn't reflect on the actual form.

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    steventran
    Asked on March 07, 2018 at 04:02 PM

    Hi Jotform,

    Can you look at this form? https://form.jotform.com/73485538202155 

    Field #16 - Responsible person (staff that drives the project)

    The field was initially required, then I changed it to Not Required. However, on the actual form it still requires input. Probably a glitch or bug of some sort is going on here. Can you take a look?

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    BDAVID
    Answered on March 07, 2018 at 04:31 PM

    Probably it is related to cache issues, please try clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

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    steventran
    Answered on March 07, 2018 at 04:43 PM
    Hi Jotform,
    I tried clearing the cache, turning on and off the required feature but unfortunately that didn’t resolve the issue…
    ...
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    Jed_C
    Answered on March 07, 2018 at 05:04 PM

    You made the field unrequired, but you have made a condition to make the field required if "Line of service" is equal to "Business advisory service".

    1520460082The Easiest Online Form Builde

    Do you need that condition? If not, you can go to your form Settings > Conditions > Delete that part of condition that sets it to be "Required".

    Let us know if you have any questions or if you need further assistance. 

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    steventran
    Answered on March 12, 2018 at 01:00 AM

    Ok that was the issue. thank you very much.