Jotform Interface fails to connect to paypal. Getting a 500 server error.

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    azcowboy45
    Asked on March 07, 2018 at 05:49 PM

    RE, URL is:  https://secure.jotform.com/form/20231130204

    As recommended by you on thread not available, I cloned the form and tried again. It did not work. I am reluctant to load a new payment API extension because my history will be lost. Please help ASAP, our members are getting restless.

    The Donation firm still works OK.



    Thanks

    Azcowboy45 (was DickAlford)

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    azcowboy45
    Answered on March 07, 2018 at 05:50 PM

    For further reference, URL is:  https://secure.jotform.com/form/20231130204

    Additional, the 500 error comes most likely from an Apache2 log (my guess).  Do you have an system  or transaction logs I can check from this end?

    Also, hope my request is still valid. I just realized I could edit the original and not tack on another message.

     

    Thanks Again

    azcowboy45 (Was Dickalford)

     

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    Kevin_G
    Answered on March 07, 2018 at 07:35 PM

    I have just tested the form you provided and it seems to be working on my end, I have tested the two payment options and it allowed me to continue with the form, using the credit card option you will see an error that is actually correct as I'm not using real credit card numbers: 

    15204688621.gif

    Is the issue happening still on your end? 

    May you please share us a screenshot of the error, please follow this guide as the forum does not accept attached images via email responses: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.