Account Suspended - Credit Card info

  • Matthew SCHWEINERT
    Asked on April 19, 2024 at 9:51 PM

    Hello,

    I wanted to reach out to ask why my account was flagged for suspicious activity. Please let me know how I can fix this.


    Thank you,

    Matt

    Jotform Thread 14088291 Screenshot
    Page URL: https://www.jotform.com/account-suspended/
  • Sonnyfer JotForm Support
    Replied on April 19, 2024 at 10:32 PM

    Hi Matt,

    Thanks for reaching out to Jotform Support. As I checked, you've been suspended for collecting Credit Card information in plain texts on your Jan 2025 MCB Cruise and Payment Form: Spring Splash 2025 form. Keep in mind that this is a violation of our Terms of Use.

    Account Suspended Credit Card info Image 1 Screenshot 20

    If you wish to collect payments, please make sure to use any of our supported Payment Processors. You can also enable Payment Authorization if you prefer collecting payments at a later time. Now, for us to reactivate your account, we need to delete the offending fields on both forms first.

    Kindly confirm if you agree with our Terms and we'll be able to help you with this.

 
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