Account Suspended: Offering fake Service

что-то не так с формами?

Hi Leo,

Thanks for reaching out to Jotform Support. Unfortunately, our Russian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Russian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry this is happening. I checked your account and found that it was suspended due to the Ретрит form offering a fake service. We understand this might not be the case with your form, yet we had to act according to the general rule to comply with our Terms: Free accounts showing suspicious forms must be suspended immediately.

If you think that you're a legit institution, please provide the following information:

• The URL where your form is used.
• Provide any document that will support your claims.
• Your website or proof of affiliation to legitimate institutions.

Send all of this information to reviewers@jotform.com with Thread #14091033 as the subject line. We'll let you know the status of your account after we’ve done a thorough review of everything.

Once we hear back from you, we'll be able to help you with this.

we are just making a website and we need a form, I don't quite understand what is wrong, can I remove something or pay for a paid account?

Hi Leo,

Thanks for getting back to us. I’m really sorry that this is happening. Unfortunately, as my colleague mentioned, your account was suspended due to offering fake service. We have a dedicated team to reviews such cases, so if you believe that your account was suspended in error, please provide the following information to confirm this form's legitimacy:

• The URL where your form is used.
• Provide any document that will support your claims.
• Your website or proof of affiliation to legitimate institutions.

Send these things above to reviewers@jotform.com with Thread #14091033 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.

Let us know if there's anything we can further help you with.

а как сайт подтверждает законность может вам паспорт скинуть или что нужно не понимаю

Hi Leo,

Thanks for getting back to us. You can provide documents like a certificate of employment that you are working under that institution or other documents that will show how you are affiliated with that company. There is no specific document mentioned, just a reference for our Relevant Team to verify that you are connected with the company offering the service.

Let us know if you have any other questions.

Hi Leo,

Thanks for getting back to us. I have reached out to our concerned team regarding your issue. Our team has reviewed your account and re-activated your account. Keep in mind that use an email address affiliated with the service offered with the form. In this way, it helps to understand where or what the business was being offered in the form. If you're still having the same issue, let us know.

Let us know if you have any other questions.