How can I get notification when customer YES to my questions?

Hello,

How do I set notification when clients answer Yes to my questions in a form?

thank you

Hi Lina Nguyen,

Thanks for reaching out to Jotform Support. Are you referring to the Laser Permanent Makeup Removal Consent Form? I found yes and no questions in this form. If you are referring to this form, then you can use the Change Email Recipient condition, which will allow you to send the email to the specific email address you set when a certain set of conditions is met. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. In the menu that opens on the left side of the page, click on Conditions.

3. In the window that pops up, left-click on Change Email Recipient. 

4. Now, use the If Conditions to apply the conditions that you want to use with: 

• Click on the IF drop-down menu and choose the form field name that'll be subject to the conditions.
• Select the appropriate STATE for the field that will trigger the condition when it is met.
• You can choose different email(s), if any/all, by choosing the desired email under the SEND dropdown menu.
• You can also choose a designated address for delivery by filling it out in EMAIL.

Below, you can see an example email condition for reference:

5. Click Save when you are done with all the areas and the condition is ready to use.

You can also refer to our guide about How to Send an Email Based on a User's Answer to get a better understanding of the setup.

Give it a try and let us know how it goes.