Square: Access Token Error Message

Good Morning,

I have a Square Payment system linked to a Jotform donation & I have had several donations but not for a few weeks now. I have been given feedback over the weekend that the error message attached is appearing & I do not know how to fix the issue. Please advise.

Hi Darren,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that your Square account is not connected to the integration. Please connect your account so that you can accept donations again. Let me show you how:

1.  In Form Builder, click the Wand icon to open the integration.
2. Click Connect and connect/authenticate your Square account. Once you're done, click Save to save the integration.

You might also want to check out this guide about How to Integrate Square With Jotform.

Keep us updated and let us know if you need any more help.