Cannot log into Jotform account, or reset password

  • Jastaa Stubbs
    Asked on April 22, 2024 at 11:54 AM

    I have tried to log in with my password and it does not allow me to. I have tried to reste the password as well and I never get a link.

  • Eiron_O JotForm Support
    Replied on April 22, 2024 at 12:04 PM

    Hi Jastaa,

    Thanks for reaching out to Jotform Support. Can you confirm if you're part of an enterprise account? You can also send us a screenshot of what you see on your end when you log in to your account, so we can investigate further.

    Once we hear back from you, we'll be able to help you with this.

  • Jastaa Stubbs
    Replied on April 22, 2024 at 2:37 PM

    Cannot log into Jotform account, or reset password Image 1 Screenshot 20

  • Kelvin JotForm Support
    Replied on April 22, 2024 at 2:59 PM

    Hi Jastaa,

    Thanks for getting back to us with a screenshot. I understand you are having trouble logging into your account. When I checked your email, I wasn't able to find any associated Jotform account. Do you have a different email address or username? Also, can you send me your form URL so I can check it further?

    You might also want to check out this guide about Where to Find Your Form URL.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

 
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