I deleted and purged form entries, but my account still shows Upload Quota has been reached

  • Laweh
    Asked on April 23, 2024 at 5:11 AM

    My account show exceeded quota but i have deleted all submissions. Kindly help

  • Ruan JotForm Support
    Replied on April 23, 2024 at 5:59 AM

    Hi Laweh,

    Thanks for reaching out to Jotform Support. I checked your account and found that you've already freed up space by deleting and purging form entries. I've gone ahead and recalculated your submissions and cleared your form caches. Can you give it another try to see if it works?

    Keep us updated and let us know if you have any more questions.

 
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