Getting a transaction error when trying to make payment

combinebball

Asked on March 15, 2018 at 9:23 PM

When my clients go to make a payment they are getting transaction error. How can I reduce this error?

Page URL: https://form.jotform.com/70805522918963
Nik_C

Replied on March 16, 2018 at 4:33 AM

I assume you're referring to this form: https://www.jotform.com/71085232443955

Could you please tell us what is the error message exactly, since it is a live form we cannot test it.

If you could share a screenshot please, here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Thank you!
combinebball

Replied on March 16, 2018 at 9:28 AM

Updated with picture and link that isn't working. Thanks
David JotForm Support

Replied on March 16, 2018 at 11:26 AM

This Transaction Cannot Be Accepted error means that your Authorize.net log in credentials are incorrect or your Transaction Key is not working. If you still can't make it, please try creating a new key from your authorize.net account. Here a guide on how to do that:

http://www.authorize.net/support/CP/helpfiles/Account/Settings/Security_Settings/General_Settings/API_Login_ID_and_Transaction_Key.htm