- HelenagypAsked on March 16, 2018 at 10:49 AM
When i have a condition that hide a field, my fields stay visible even the option "hide field" is on.
- JotForm SupportKevin_GAnswered on March 16, 2018 at 12:38 PM
This usually happens when you have more than one condition affecting the same field using show/hide conditions, please provide us the form where this happens as well as the field that presents the issue, we will be happy to have a look on it.
- HelenagypAnswered on March 16, 2018 at 12:56 PM
This is the form
this happens for all fields that i have a show/hide condition.
- JotForm SupportKevin_GAnswered on March 16, 2018 at 01:38 PM
I have cloned your form and I have been testing the form as per the conditions you have configured, although you seem to be handling the same fields with conditions based on different fields I can see they are still working as expected, please see this screen-cast about it:
As you can see the fields will be showing up until a selection is made. May you please provide us an example about when this does not work?
We will wait for your response.
- HelenagypAnswered on March 19, 2018 at 07:21 AM
One example is my field "Qual a redução de barulho necessária?1" on his settings the option "Hide" is enabled, but when i test my form it is visible.
This happens for all the fields.
- JotForm SupportJohn_BensonAnswered on March 19, 2018 at 11:20 AM
I checked your form to test it further and I was not able to replicate the issue. Here's my screen capture test:
Upon checking the screenshot you provided, it looks like you still not select an option to achieve the Show/Hide condition. Please select an option to test it.
If the issue still persists, please let us know. Thank you.