TROUBLE RECEIVING PAYMENTS

Hi there. I have had a few people call me and tell them when they try to submit payment on my Jotform, it gives them a "processing" icon that never stops. In short, I cannot accept payments and am losing customers by the minute.

Hi William,

Thanks for reaching out to Jotform Support. Can you please try refreshing the payment integration? Doing that is easy? Let me show you how:

1. In your form builder, click on the Magic Wand icon for the Product List.
2. Now click on the Green button and connect, and select Re-connect.

If the problem still persists, can you please share the console report of the browser when the issue is happening?

Give it a try and let us know if you need any help.